Help & Support

Created by Hannah Rowe, Modified on Thu, 19 Dec, 2024 at 8:57 PM by Hannah Rowe

Accessing Support



If you are struggling to complete your checks, please view our support materials here.


If you have any questions regarding your onboarding process, why you have been asked to complete this check or general help on understanding what evidence to provide, please contact the Law Firm who issued you the check for the best advice. 


If you have any technical queries, please contact our support team by submitting a ticket here. Please provide as much information as possible regarding your issue, including screenshots if available and your unique registration code


Your registration code can be found either on your email or SMS invitation, as can be seen below:






We are committed to continually improving our support resources for you. We would greatly appreciate your feedback & comments below to help us enhance your experience. 


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